Our shipping partner is UPS. We do not make money off our customers on shipping; we charge exactly what it cost us to ship.
As a reminder, here is our cancellation and return policy as found in the terms and conditions of this website.
CANCELLATION AND RETURNS POLICY
- 4.1. If you wish to cancel your order:
You can notify us through our online contact form before we have dispatched the goods; or where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below. - 4.2. You can return the goods you have ordered from us for any reason at any time within 14 days of receipt for a refund or exchange. The refund will be processed in the original form of payment minus the initial shipping fees, if paid by greenearthmaterials.com. The costs of returning goods to us shall be borne by you.
- 4.3. Upon receipt of the goods we will give you a refund in accordance with clause 4.2 or an exchange credit as required. Returned items must be unused, undamaged and ship back with their original packaging.
- 4.4. The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances:
– In the event that the product has been used and damaged
– To any products that we have made or customized specifically for you.
The provisions of this clause 4.4 do not affect your statutory rights.